What applies when you use Kintso.

1 · Who you are dealing with

These terms apply to the Kintso app and to this website. Your contract partner is:

By creating an account you agree to these terms. If you do not agree, please do not use the app.

2 · What Kintso is — and what it is not

Kintso is a private room for a couple: a daily check-in, guided conversations, small rituals and a place where what lives between you becomes visible.

Kintso is not a medical device, not therapy and not medical or psychological advice. It makes no diagnoses, gives no treatment recommendations and replaces no professional. If you need support that goes beyond everyday companionship, please turn to a doctor, a psychotherapist or a counselling service.

In an acute crisis, Kintso is not the right place. Where there is danger to life, call your local emergency number or a crisis line. The app shows you the right number for your country; it does so even when it is doing nothing else.

Kintso is inspired by the principles of evidence-based relationship research (including CBT, the work of the Gottman Institute, and Imago Therapy). Kintso is not a medical device and has no official affiliation with these institutes.

3 · Account and age

You need an account to use the app. You must be of legal age. Keep your credentials to yourself; if you suspect someone else has access, change your password and write to us.

An account belongs to one person. Do not pass it on — not even to the person you use Kintso with. That is exactly what the pairing is for.

4 · The connection between two people

You link your two accounts using an invite code. From then on you see shared content — answers, conversations, your chronicle.

What you write into a shared area, your partner sees. That is the point of it, but it is a decision: an answer once sent cannot be recalled. What you write alone — the solo journal, your reflections — stays with you until you release it.

Either of you can end the pairing at any time. Afterwards a relationship archive stays reachable for the remaining partner for 30 days.

5 · Kintso Plus

Kintso can be used free of charge. Kintso Plus is a subscription that opens additional areas — among them the shared evenings, the full chronicle, all question cards, the guided exercises in the garden and the AI companion's monthly chapters. Which ones exactly is shown in the app.

• Purchase and payment run through the App Store or Google Play, not through us. The respective provider's terms apply in addition.
• A subscription renews automatically until you cancel. Price and term are shown in the store before purchase.
• You can cancel at any time — in the subscription settings of your App Store or Google Play account. We cannot technically end a subscription concluded there on your behalf. Cancellation takes effect at the end of the current period; until then Plus stays active.
• Refunds also run through the respective store, under its rules.
• When Plus lapses, you lose no content. What you wrote remains; only the creation of new Plus content pauses.

Right of withdrawal: for digital content made available immediately, your fourteen-day right of withdrawal lapses once performance has begun with your express consent and you have confirmed that you thereby lose that right. The respective store obtains this confirmation at purchase.

6 · Your content

What you write belongs to you. We acquire no rights to it beyond what is necessary to operate the app: to store your content, to show it to the other of you, and to give it back to you on your devices.

We do not analyse your content, do not sell it and do not pass it to third parties — with the narrowly bounded exceptions set out in the privacy policy. We do not use it to train AI models.

7 · What is not allowed

• Using the app for something other than what it is meant for — in particular to monitor, pressure or harm another person.
• Obtaining access to an account that is not yours.
• Taking the app apart, rebuilding it, querying it automatically or circumventing its technical limits.
• Posting content that infringes the rights of others or is unlawful.

If an account is used this way, we can suspend it. For a minor breach we warn first.

8 · Availability

We work to keep Kintso running, but we do not owe uninterrupted availability. Maintenance, disruptions at service providers and force majeure can cause interruptions. Where possible we schedule planned maintenance for off-peak hours.

We may develop the app further and change or discontinue individual features. If a feature that was a material part of a running subscription is dropped, you may terminate the subscription for cause.

9 · Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, for fraudulent concealment, and under the German Product Liability Act.

For simple negligence we are liable only for breach of a material contractual obligation — that is, an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely. In that case liability is limited to the foreseeable damage typical for this type of contract.

Liability is otherwise excluded. This does not involve any change to the burden of proof to your detriment.

Expressly not: Kintso makes no statement about the state or the future of a relationship. Decisions you make on the basis of what the app shows, you make yourselves.

10 · Ending

You can delete your account in the app at any time; the contract ends with it. What exactly happens then is set out in the privacy policy.

We may terminate the contract with 30 days' notice. The right of either side to terminate for cause remains.

11 · Changes to these terms

If we change these terms, we will tell you at least 30 days beforehand, in the app or by email. If you do not object before they take effect, the new terms apply; we will point this consequence out separately in the notice. If you object, you may terminate before that date.

12 · Law and disputes

German law applies. If you are a consumer, mandatory protective provisions of the country you live in remain unaffected.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration body.

Note: the European Commission's online dispute resolution platform was discontinued on 20 July 2025. A reference to it is deliberately absent here, although it can still be found on many sites.